Terms & Conditions

 

Fine Jewelry Order Fulfillment
All fine jewelry orders will be fulfilled on a first-come, first-serve basis. If the item you want is not available, we will consult with you about the feasibility, timing and cost of a custom order. Please note that some items may take 4 to 6 weeks to produce.

No custom order will go into production without full advance payment. Please allow 4 to 6 weeks for your order to be completed prior to shipment. For rush service of less than 4 weeks, please contact us at shop@ljcrossny.com and we will do our best to accommodate.

 

Fine Jewelry Custom Order Cancellations
If you would like to cancel a custom order, you must email us at shop@ljcrossny.com within 24 hours of your order placement. Once production begins on your fine jewelry custom order, it cannot be cancelled.

 

Repair Policy

At LJ Cross Boutique, quality craftsmanship is our hallmark. We will repair any jewelry purchased through www.ljcrossny.com. Items purchased through other retailers must be returned for repair to the store where the item was originally purchased.

 

Please email shop@ljcrossny.com if you would like request a repair for an item purchased through our web shop. Repair on fine jewelry may be subject to a charge, depending on the nature of the damage.

 

Ring Sizes
All of our rings are standard US sizes. If you don’t know your US size, we highly suggest getting your ring size determined by a local, domestic jeweler. We will send you the ring size you order, or contact you if it is not available. Please note: We cannot re-size your ring after purchase and delivery.

 

Shipping
A shipping, handling and insurance cost will be added to all domestic shipments.
All US orders are shipped and insured via USPS, UPS or Fedex and require a signature for delivery.  Please contact us at shop@ljcrossny.com regarding international orders.

 

Sales Tax

Sales tax is applicable on all orders shipped within the state of New York. The rate is approximately 9%, depending on your county. If you are outside the state of New York you will not be charged sales tax.

 

Exchanges or Store Credit

If you are not delighted with your purchase, exchange the item in its original condition or receive store credit.


Items must be exchanged at LJ Cross, 994 Madison Avenue, New York NY 10075.

 

LJ CROSS Boutique
994 Madison Avenue
New York, NY 10075
212-472-5050